B2B Customer Service Representative - Manulife (Remote from Bali)

Join Manulife, a global leader in financial services, and become part of a dynamic team that values collaboration, professional growth, and work-life balance. As a B2B Customer Service Representative in Bali, you'll play a pivotal role in delivering exceptional service to our business clients. This remote position offers a unique opportunity to work with a diverse team and contribute to our mission of helping people achieve financial security.

In this role, you'll handle customer inquiries, resolve issues, and ensure high levels of satisfaction. You'll use tools like Salesforce, Zoom, and Microsoft Teams to manage customer interactions efficiently. This is an excellent opportunity for someone looking to grow their career in customer service within a reputable, global company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide solutions to business clients.
• Resolve customer issues promptly and professionally.
• Ensure high levels of customer satisfaction through effective communication.
• Use Salesforce to manage customer interactions and track service requests.
• Collaborate with the sales and marketing teams to enhance customer experience.
• Participate in continuous improvement initiatives to improve service quality.
• Attend regular team meetings and contribute to team discussions.
• Adhere to company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, preferably in a B2B environment.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience with CRM tools like Salesforce.
• Ability to work independently and as part of a team.
• Problem-solving skills and a customer-centric approach.
• Familiarity with Microsoft Office Suite.

🛠️ Keahlian

Lowongan Terkait