Field Support Specialist - Papua Barat

Join Mitracomm Ekasarana as a Field Support Specialist in Papua Barat and play a pivotal role in delivering exceptional customer service and technical support in the retail and consumer products sector. This contract position offers a competitive salary of Rp 1,333,333 - Rp 2,000,000 per month. Our company, based in Jakarta, is a leading provider of IT solutions and services, with a strong commitment to customer satisfaction and technical excellence.

As a Field Support Specialist, you will be responsible for providing on-site technical support to our clients in Papua Barat. Your daily tasks will include troubleshooting hardware and software issues, installing and configuring systems, and ensuring that our clients' operations run smoothly. You will work closely with our client's IT teams to understand their needs and provide tailored solutions.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to clients in Papua Barat.
• Troubleshoot hardware and software issues.
• Install and configure systems as required by clients.
• Ensure that clients' operations run smoothly and efficiently.
• Work closely with clients' IT teams to understand their needs and provide tailored solutions.
• Document all technical issues and solutions for future reference.
• Maintain a high level of customer satisfaction.
• Stay updated with the latest technological advancements and industry trends.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in field support or a related role.
• Strong understanding of hardware and software systems.
• Familiarity with ITIL framework is a plus.
• Certification in IT support or a related field is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to travel to Papua Barat for on-site support.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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